Welcome to Wenn Bathroom Shop (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website www.wennbathroom.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Please read these Terms carefully before placing an order. We reserve the right to update these Terms at any time, and your continued use constitutes acceptance of the revised terms.

1. Website Use and Account Responsibility

1.1 Eligibility

To purchase from our website, you must:

  • Be at least 18 years old
  • Have legal capacity to enter into binding contracts
  • Reside in a region we service (excluding certain Asian regions and remote areas)

1.2 Account Security

If you create an account with us:

  • You are responsible for maintaining confidentiality of your login credentials
  • You must promptly notify us of any unauthorized account activity
  • We reserve the right to suspend or terminate accounts that violate these Terms

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality bathroom accessories including:

  • Grab Bars
  • Shower Curtains and Rods
  • Toilet Paper Holders
  • Toilet Seats
  • Towel Bars and Rings
  • Other bathroom accessories

We strive for accurate product descriptions and images, but slight variations may occur. Colors may appear differently depending on your monitor settings.

2.2 Product Availability

All products are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

2.3 Hygiene Products Policy

Due to hygiene considerations, certain products (notably toilet seats) cannot be returned unless defective. See our Returns section for details.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline. Order acceptance occurs when we send an order confirmation email.

3.2 Pricing

All prices are in USD and exclude applicable taxes unless stated otherwise. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that you have authorization to use your chosen payment method.

3.4 Order Processing

Orders typically process within 1-2 business days. You will receive an email confirmation with tracking information once your order ships.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

4.2 Delivery Areas

We ship globally, excluding some Asian regions and remote areas. Please contact us if unsure about delivery to your location.

4.3 Delivery Issues

If your order is delayed or appears lost in transit, please contact us immediately at [email protected].

5. Returns and Exchanges

5.1 Return Policy

We accept returns of most items within 15 days of delivery, provided:

  • Items are unused, uninstalled, and in original condition
  • Original packaging, tags, and accessories are included
  • Proof of purchase is provided
  • Return is initiated within 15 days of delivery

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Toilet Seats (unless defective)
  • Custom Orders
  • Clearance Items (marked “final sale”)

5.3 Return Process

  1. Contact us at [email protected] within 15 days
  2. Include order number, items to return, and reason
  3. Wait for return approval and instructions
  4. Ship items to our warehouse using trackable service

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return results from our error.

6. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or used with permission and protected by intellectual property laws. You may not use our content without express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Wenn Bathroom Shop shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of or inability to use our products
  • Unauthorized access to your account or data
  • Any third-party conduct or content

Our total liability for any claim related to these Terms or your purchases shall not exceed the amount you paid for the product(s) at issue.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.

9. Contact Information

For questions about these Terms or our products:

Wenn Bathroom Shop
2065 Burton Avenue
Memphis, TN 38128
United States
Email: [email protected]

Thank you for choosing Wenn Bathroom Shop for your bathroom accessory needs. We’re committed to providing quality products and excellent customer service.