At Wenn Bathroom Shop, we’re committed to providing high-quality bathroom accessories with reliable shipping and a hassle-free return process. Our policy is designed to ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

We ship globally, excluding some Asian regions and remote areas. Tracking information will be provided for all shipments.

Returns & Exchanges

We stand behind our bathroom fixtures and accessories. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Eligibility Requirements

  • Items must be unused, uninstalled, and in original condition
  • Original packaging, tags, and accessories must be included
  • Proof of purchase (order number or receipt) required
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Toilet Seats (due to personal hygiene considerations)
  • Custom Orders (products made to your specifications)
  • Clearance Items (marked as “final sale” at purchase)

Return Process

  1. Contact Us: Email [email protected] within 15 days of delivery with your return request. Include:
    • Order number and purchase date
    • Item(s) to return (product name and SKU if available)
    • Reason for return
    • For exchanges: specify the replacement item desired
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all included materials.
  4. Ship Your Return: Send to our warehouse at the provided address. We recommend using a trackable shipping service.

Exchange Process

To exchange an item for a different size, color, or style:

  1. Follow the same steps as the return process
  2. In your email, clearly state the item you’d like to exchange for
  3. Once we receive your return, we’ll ship the replacement item
  4. You’ll be responsible for any price difference in the new item

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method
  • Credit Cards: Refunds typically appear within 3-5 business days after processing
  • PayPal: Refunds usually processed within 24 hours
  • The original shipping fee is non-refundable (except in cases of our error)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We cannot be responsible for items lost in transit, so we recommend using a trackable shipping service.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost
  • In some cases, we may ask you to return the damaged item

Contact Us

For any questions about our Shipping & Returns policy:

  • Email: [email protected]
  • Mail: Wenn Bathroom Shop, 2065 Burton Avenue, Memphis, US 38128

We appreciate your trust in Wenn Bathroom Shop for your bathroom accessory needs and aim to make every shopping experience smooth and satisfactory.