At Wenn Bathroom Shop, we stand behind the quality of our bathroom accessories and fixtures. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags
  • Non-Returnable: Custom or special order items (marked at purchase)
  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after we receive your return

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet these requirements:

  • The item must be in its original condition – unused, uninstalled, and undamaged
  • All original packaging, tags, and accessories must be included
  • Proof of purchase (order number or receipt) is required
  • The return must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Toilet Seats: Due to personal hygiene considerations
  • Custom Orders: Any products made to your specifications
  • Clearance Items: Marked as “final sale” at purchase

Return Process

Follow these simple steps to return an item:

  1. Contact Us: Email [email protected] with your return request within 15 days of delivery. Use our template below to ensure you include all necessary information.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all included materials.
  4. Ship Your Return: Send the package to our warehouse at the address provided in your return instructions. We recommend using a trackable shipping service.

Exchange Process

To exchange an item for a different size, color, or style:

  1. Follow the same steps as the return process
  2. In your email, clearly state the item you’d like to exchange for
  3. Once we receive your return, we’ll ship the replacement item
  4. You’ll be responsible for any price difference in the new item

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Information

Once your return is received and inspected (typically within 3-5 business days of arrival at our warehouse):

  • We’ll process your refund to the original payment method
  • Credit card refunds typically appear within 3-5 business days after processing (depending on your bank)
  • PayPal refunds are usually processed within 24 hours
  • The original shipping fee is non-refundable (except in cases of our error)

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may ask you to return the damaged item

Return Request Template

Use this template when emailing your return request to ensure we have all necessary information:

Subject: Return Request – Order #[Your Order Number] Dear Wenn Bathroom Shop Team, I would like to request a return/exchange for my recent order. Order Number: [Insert] Date of Purchase: [Insert] Item(s) to Return: [Product Name, SKU if available] Reason for Return: [Please specify] [For exchanges only:] I would like to exchange this for: [Product Name, SKU if available] Please let me know the next steps for processing this request. Best regards, [Your Full Name] [Your Contact Information]

Contact Us

For any questions about our Returns & Exchanges policy:

Email: [email protected]
Mail: Wenn Bathroom Shop, 2065 Burton Avenue, Memphis, US 38128

We aim to process all returns and exchanges promptly and appreciate your patience as we work to ensure you’re completely satisfied with your bathroom accessories purchase.